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Ariyanto, Nuke dan Suryandari, Retno Tanding. Arikunto, Suharsini, 2002, Prosedur Penelitian Suatu Pendekatan Praktek. Arikunto, Suharsimi, 2002, Prosedur Penelitian. Narus, 1990, "A Model of Distributor Firm and Manufacturer Firm Working Partnerships", Journal of Marketing, Vol. Analisis Pengaruh Kualitas Pelayanan Jasa Terhadap Kepuasan dan Loyalitas Pasien Rawat Inap di Rumah Sakit ST Elisabeth Semarang.
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